CHRISTMAS - DELIVERY AND SHIPPING
All Orders placed this December will be complimentary gift wrapped.
This includes garments wrapped in recycled brown paper and tied with British made red and white twine and finished with a kraft hand stamped gift tag. They are sent in our Brown paper potatoes sacks all packaging is plastic free.
If you would like to include a gift note we hand write cards in all our orders and can add any message you wish. Just add your message in the notes section at checkout.
Please note no billing, price or payment details are included in the order just a packing note with the sender details and delivery address details. we also included details of our Loved take back scheme and how to return or exchange.
RETURNS AND EXCHANGES.
Our Refund Exchange policy is extended till February 1st 2021 for any Christmas or gift purchases.
LAST SHIPPING DATES FOR CHRISTMAS DELIVERY
For UK customers, we will be dispatching orders up to Wednesday 23rd December but to receive your order in time for Christmas we recommend ordering by Monday 21st December midday (1st Class Signed for)
ROYAL MAIL STANDARD 1st Class Signed for 48hr tracked Monday 21st December
ROYAL MAIL STANDARD 2nd Class Signed for Friday 18th December
ROYAL MAIL 24hr Tracked Tuesday 22nd December
ROYAL MAIL SPECIAL DELIVERY (Guaranteed next day by 1pm) Wednesday 23rd December
On the above days the latest time to order is 12:00pm GMT
DHL EXPRESS - Tuesday 22rd December
For all US orders we are only shipping via DHL EXPRESS
DHL EXPRESS - Thursday 18th December
EUROPE & WORLDWIDE
ROYAL MAIL INTERNATIONAL TRACKED AND SIGNED
Friday 4 December Australia and New Zealand (TRACKED Only)
Wednesday 9 December - Africa, Asia, Caribbean, Central and South America, Far and Middle East
Thursday 10 December - Canada, Cyprus and Malta
Friday 11 December - Greece, Eastern Europe (except Czech Republic, Poland and Slovakia) and Turkey
Saturday 12 December - Czech Republic, Finland, Italy, Poland, Sweden
Wednesday 16 December - Austria, Denmark, Germany, Iceland, Netherlands, Norway, Portugal, Slovakia, Spain, Switzerland
Friday 18 December - Belgium, France, Ireland, Luxembourg
EUROPE - Thursday 18th December
REST OF THE WORLD - Tuesday 16th December
Please note we can only dispatch DHL on weekdays. There is no collection on weekends
Please note these dates are provided by the mail services we use Royal Mail and DHL Express. We have been informed that the Royal Mail are experiencing some delays this year and please also be aware this guidance does not take into account external forces effecting delivery such as transport and adverse weather etc.
DHL Express is the most reliable courier service and if you have hesitation and want to track you parcel at every stage we recommend this option for overseas customers.